Taiwan SECOM Utilizes Kiosk to
Optimize The Soup Spoon’s
Customer Dining Experience
The Soup Spoon 匙碗湯
Project introduction
To minimize human contact and lower the risk of COVID-19 cluster infection, renowned restaurant The Soup Spoon has utilized Advantech’s Self-Ordering Kiosk to implement a self-ordering service, which has significantly reduced staff workload and order errors while improving the
dining experience of customers.
For restaurants, around 6 p.m. typically marks the beginning of the busiest period of the day. As crowds of hungry people pour in, restaurants that have adopted a pay-first business model are generally packed with long queues. This often places immense stress on all restaurant staff. However, during this peak rush, The Soup Spoon, which is located on the second floor of the Breeze Taipei Station, does not have customers Project introduction waiting in line to place their order, despite the restaurant also having adopted a pay-first model. This is because they have implemented Advantech’s UTK-751Self-Ordering Kiosk at the entrance of the restaurant, which customers can easily and swiftly use to place their orders. They even scan QR-codes to order from their tables.
Improving operational efficiency and the customer dining experience through self-ordering
According to AC Neilson, Taiwanese people can consume an incredible 91.2 billion bowls of soup every year. Optimistic about the demand for soup in the Taiwanese market, Taiwan Setcom Group’s Living Plus Food & Beverage Co., Ltd. introduced the Singaporean restaurant brand The Soup Spoon to Taiwan in 2019. Currently, there are five branches in the Taipei and New Taipei City regions. The restaurant’s flagship store at Breeze Taipei Station is the first among these branches to implement a self-ordering kiosk system.
“Originally, there was no plan to implement a self-ordering kioskwhen the restaurant first opened,” said Airly Chang, Deputy & Marketing Manager at Livingplus Food & Beverage Co., Ltd. However, to lower the risk of cluster infection by minimizing human contact during the COVID-19 pandemic, the company decided to implement such a system starting from its flagship store at Taipei Station.
As far as the application process is concerned, the kiosks are integrated with Taiwan Secom’s cloud-based ordering system and installed at the restaurant entrance. Once an order is confirmed, the order information is automatically transferred to the back-end ordering system for kitchen staff for preparation while the kiosk prints out a bill for payment at the front counter. After the order has been paid for, a machine in the kitchen prints out a receipt and the kitchen staff serve the meal accordingly.
The implementation of this self-ordering kiosk brought several significant benefits. First, it has reduced staff workload, allowing them to focus on other duties. Second, it has helped reduce the rate of order errors and food waste, while also reducing the possibility of payment errors. Third, it has accelerated the speed at which orders are fulfilled while optimizing the customer experience. Demonstrating the improvement in order efficiency customers can enjoy their meals within two to three minutes after paying their bill and being seated.
Benefits
During peak hours, long queues and long wait times can negatively impact customer satisfaction. Automating ordering and payment capabilities optimize restaurant operations by accelerating processing and increasing efficiency.
Increase order accuracy
Decrease labor costs
Reduce wait times
Improve customer satisfaction
UTK-751 fanless self-service kiosk
- Ultra low voltage Intel® Pentium® / Core™ i5 processors
- 15.6-inch projective capacitive touchscreen
- Integrated Epson thermal printer, fast printing up to 300mm/sec
- Integrated Honeywell 2D barcode scanner
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Three key advantages from choosing Advantech
According to Brian Chang, there are three key reasons why they chose Advantech: because of
the company’s reputation, their ability to meet requirements regarding hardware specifications, and their high-quality services.